Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If there is an issue with your order, please contact us within 30 days of receiving your item.

Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need your order number or proof of purchase.

To start a return, contact us at support@neathauz.com. Items sent back without first contacting us will not be accepted.

Damages and Issues
Please inspect your order upon delivery and contact us right away if the item is defective, damaged, or if you received the wrong item. We may request photo or video evidence so we can review the issue and make it right.

Refunds
Once your return or claim is reviewed and approved, we will notify you. If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund.

Non-Returnable Items
Certain items cannot be returned, including personal care goods, custom or personalized products, and items marked as final sale.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.